Bank of San Francisco has a commitment to protect your information. While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you bank online with Bank of San Francisco.

Satisfying our clients' financial needs in a secure manner and helping them succeed financially has been a cornerstone of Bank of San Francisco since we first opened our doors. Protecting our clients and their information is a top priority one that we take very seriously. We continue to enhance our systems and processes as online services evolve. Because no single solution can ensure online security, we have developed a layered security approach with industry-leading solutions.

We have two major objectives in selecting electronic safeguards for our clients:

  • Protecting our clients' information
  • Minimizing client impact while providing multiple layers of protection wherever client transactions call for added security

Security, quite simply, protects the confidentiality of your account information and prevents theft of your financial assets.

Internet Security Overview

It is important to verify that only authorized users log into our Online Banking system. We use multi-layered security, including password verification, to ensure user authorization. We limit the number of times you can enter your password incorrectly. We monitor and record incorrect login attempts to detect suspicious activity, such as someone trying to guess your password. You play a crucial role in preventing others from logging into your account. Never use weak passwords that are easy to guess. Examples of poorly crafted passwords are: birthdays, first names, pet names, addresses, phone numbers, and social security numbers. Never reveal your password to another person. You should periodically change your password, which is an option within our Online Banking system.

Our Enhanced Login Security provides additional peace of mind when you are using Bank of San Francisco Online Banking. Enhanced Login Security strengthens security and protects against online fraud by requiring an additional authentication factor beyond your ID and password each time you login to Online Banking. This additional layer of security is a browser-based secure cookie, a piece of information that is stored on your computer and is recognized by our system when you login. We also timeout an Online Banking session after a specified period of inactivity. This keeps others from viewing or continuing Online Banking activity if you leave your computer unattended. However, we recommend that you always sign off from your session when you have finished your online banking

Electronic Mail

Messages sent by email may not be secured, may be intercepted by third parties, and may not be immediately received by the appropriate department at Bank of San Francisco. Please do not use email to send us communications that contain confidential information, that we require in writing, or that need our immediate attention. Please call us instead at 415.744.6700.

Website Links

Several links on this website will let the user leave the Bank of San Francisco site. The linked sites are not under the control of Bank of San Francisco and Bank of San Francisco is not responsible for the content available on other internet sites. These links are provided as a convenience to users. Access to any other internet sites linked to this website is at the user's own risk. The inclusion of any link does not imply a recommendation or endorsement by Bank of San Francisco of the linked site.

Secure Tokens

Secure Tokens are devices issued to certain Personal Online Banking and Business Online Banking clients who conduct monetary transactions that, by their nature, are considered a higher risk, such as Automated Clearing House (ACH) originations. These handheld portable devices generate a six-digit random number every 35 seconds, which must be entered in order to complete transactions.